Digital Maintenance

Staying in controll of aging platform services, software and application workloads can become a real maintenance headache. Wide River works collaboratively with customers to deliver intelligent and innovative solutions to upgarde in-place and replace with managed services provided by your strategic Cloud provider where deemed cost affective and feasible. The using of managed cloud services helps to elevate the ongoing burden of maintaining aging cloud infrastructure and services with a Platform team who focus should be on innovation, not ongoing upgrades of old tooling. The long term cost of managing your Cloud infrastructure and maintenance there off should be well understood, in most instances this is aspect is IT overlooked.

A differentiator for ongoing acceleration at pace will be to partner with a Platform engineering service provider like Wide River to establish an empowered inhouse function of focused and enthusiastic IT professionals by leading the way.

Have your teams embedded in such function and closely work alongside and learn from the practices and principles we apply to establishing a central Platform engineering function to take the ownership of such innotavive work over and maintain.

After the implementation of any system, the maintenance phase looks for all the activities that is required to keep a platform, system or application operational. There are two major types of maintenance corrective maintenance and adaptive maintenance.

Corrective Maintenance

It's not really possible to have a truely fault-free system. Applications and platform monitoring is essential once the system is in Production. Some defects may only surfuce when the systems is in full use and under load. The defects found during usage of the system needs to be logged, understood and prioritised based on severity. This type of maintenance work will fall under corrective maintenance.

Adaptive Maintenance

Users may come up with uncovered requirements that has not previosly been identified. Usage of a system help users to refine their requirements more accurately. The requirements are broken down into deliverable user stories (Agile), prioritised by the stakeholders and brought into Sprint. This type maintenance work will fall under adaptive maintenance.